Button Store FAQ


Shipping Policies Jump to Top

We generally ship out orders within 1-5 days. We ship via USPS, and tracking numbers are provided via email once the order ships. Domestic orders generally take 3-4 days to arrive from the date of shipping if using our flat rate shipping or 4-6 days if using our Free Shipping offer. For information on international orders, see below.

Holiday Shipping Jump to Top

Button is closed the week of the Winter Solstice (Dec. 22) through December 31nd, 2023 so any new orders placed in that time frame will not be shipped until the first week or two of January once we have returned to the office. Happy Holidays!

When shipping to US addresses, we will ship your package in time for December 25 if the order is placed on or before December 15 for priority mail only. Media Mail must be ordered by December 8th. Unfortunately, any orders placed after this will probably arrive after the holidays.

This is not the case for international orders. Because international carriers have many more factors which can slow delivery such as customs, we cannot guarantee international deliveries will arrive by a specific date or in time for the holidays. We are sorry for the inconvenience.

International Shipping Jump to Top

Because we ship via USPS, international orders can only be tracked until they leave the US or (in rare cases) reach their port of entry. In some cases, international orders can take weeks or even a month to arrive due to customs or local mail services. If it has been longer than two months from your international order and you have not received the package, something is definitely wrong and you should contact us at support@buttonpoetry.com.

Currency Questions Jump to Top

All prices in the Button store are always displayed in US Dollars (USD). As a result, International customers may see a difference in the total listed on their purchase and what is actually charged on the credit card. The discrepancy in the total paid and total charge includes a currency conversion fee (from original currency of the card holder to US Dollars) and/or a foreign transaction fee.

  • Currency conversion fees are based off of the daily conversion rate and when the transaction is settled.
  • Foreign transaction fees are charged on credit card transactions outside the country where the card was issued. Please contact your credit card company to learn more about their foreign transaction fees.

International Customs Jump to Top

We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Furthermore, to facilitate Customs clearance and to comply with local laws we may provide limited order, shipment, and product information to our international carriers and such information may be communicated by the carriers to Customs authorities.

If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.

Custom fees and VAT

When shipping goods to other countries, custom duty and import VAT may be applied on goods. The amount of customs duty is hard to predict as it is assessed at the point of entry of the destination country. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. This may result in you having to pay additional charges which are not included in the total price displayed at checkout. The buyer is expected to pay these additional costs (including but not limited to duties, taxes, and customs clearance feeds).

Please note that Button Poetry is not responsible for the collection or determination of any custom duties or import VAT costs. As the threshold for such charges may vary from country to country, please contact your local customs/tax office for further information.

Free Shipping Offers Jump to Top

U.S. free shipping offer: For orders $60 and over, we offer free shipping for U.S. customers. To take advantage of the offer, make sure your cart sub-total is $60 or more and select the Free Shipping option on the checkout page. Free Shipping will be fulfilled through USPS Media Mail.

International free shipping offer: For orders $85 and over which do not contain a bundle deal, we offer free shipping to international customers. To take advantage of the offer, make sure your cart sub-total is $85 or more and select ‘Free International Shipping’ on the checkout page after entering your shipping address.

International orders with bundles cannot qualify for free shipping. High shipping costs combined with steep discounts prevent us from being able to offer free international shipping alongside bundle deals. If you are interested in our product bundles, we recommend international customers to experiment with ordering bundle items separately for the best price. We apologize for any inconvenience.

All Free Shipping: is based on your cart subtotal PRIOR to applying discounts.

If you believe you qualify for free shipping but can’t select it, please contact support@buttonpoetry.com.

Posters/Mugs/Merch Jump to Top

Due to size and shape, posters, mugs, and other merch may ship in a separate package from your books and may arrive separately, even on a different day. If you ordered both merch and books but only received one so far, please allow a few days for the other part of your order to arrive.

Pre-ordersJump to Top

When pre-ordering a product you are now able to add multiple products to your order. All products within your order will be shipped on the latest release date of the pre-order in your cart.

Bulk Orders & Distributor OrdersJump to Top

For bulk orders, you may order from our site or from our distributor, SCB Distributors.

To order from our distributor, contact SCB Distributors at gabriel@scbdistributors.com, you can also get more info about ordering on their site.

If you would prefer to place a bulk order directly from Button Poetry you can order normally or reach out to the Button Team at support@buttonpoetry.com about wholesale accounts, discounts, return policies and more.

Ebook, Audiobook, and Merch Support Jump to Top

After ordering an ebook or audiobook, you will be taken to a page to download the files immediately after the order. You will also receive a confirmation email that contains links to the files. If you chose to register an account at time of checkout, you can also log into the Button Poetry website to access your downloads in the ‘My Account’ area found under the store menu.

Certain email domains appear to have trouble with the confirmation emails. Check your spam filters, and if you did not receive a confirmation email and were not able to download the files, please contact support@buttonpoetry.com.

Note: We offer ebooks in .mobi and .epub formats. To open and read your ebooks, you must have an e-reader (such as a Kindle, Nook, etc) or an e-reader app or program (such as Kindle app, iBooks, Play Books, Ebook Reader, etc).

Tablets and Phones Jump to Top

Many of the latest tablets and phones are able to read your ebook using the free Ebook Reader app which can be downloaded from the app store. (Note: Some older operating systems may not be compatible with this app.) Alternatively, you can search your tablet or phone’s app store for other ebook readers available.

Most online booksellers (i.e. Google Play Books, Barnes & Noble Nook, Apple iBooks, etc.) use .epub files for ebooks and can be opened in conjunction with e-reader apps.
Amazon Kindles only reads and supports .mobi files.

Important: Some customers have trouble accessing their ebooks with third party email clients on their phones or tablets (such as the Gmail app on iPhone). If you are having trouble, try using your phone’s default mail app or directly accessing your email in your phone’s default web browser. If you continue to have trouble, please contact support@buttonpoetry.com.

Laptops and Desktops Jump to Top

Many desktop and laptop computers are able to read your ebook using the free Adobe Digital Editions (ADE) software as long as your computer meets the minimum system requirements. (Note: There are some operating systems that aren’t compatible with ADE.)

Listening to Audiobooks Jump to Top

Our audiobooks come in two formats for your convenience.

  • Mp3 files are book-length audio files delivering excellent audio quality. You can download and play mp3s on virtually any device, even directly in most modern web browsers. We recommend saving the file to your computer or mobile device and opening it with your preferred media player. Features like saving your progress, bookmarking, etc. are dependent on the software you use to listen to the audiobook.
  • M4B files are an iTunes audiobook format that feature smaller filesize and audiobook-specific capabilities like bookmarks so you can navigate to specific poems within the file. Outside of iTunes, you can play M4B files in a variety of media players in addition to iTunes and on virtually any device by using VLC, a cross-platform open source media player.

Since our audiobooks are DRM free, they will play without any kind of authentication – but you must import them manually into your software’s media libraries. If you are having trouble listening to your audiobook, please contact support@buttonpoetry.com.

Hoodie & T-shirt Sizes Jump to Top

A link to our sizing chart is available on all t-shirt product pages. You can also view our T-Shirt sizing right now by clicking on the following button:

Hoodie sizing chart

Gift Card Support Jump to Top

If you are experiencing any difficulties while checking out with your gift card: please be sure to include your order number, specific gift card number, and email support@buttonpoetry.com

If you would like to send or ‘gift’ your gift card to another user: You must do this upon checkout, and can schedule it to be sent to your desired user at any time. If you accidentally skip this step upon checkout, please include the email of the person you’d like the gift card sent, order number, and your specific gift card number to support@buttonpoetry.com

Return and Cancellation Policies Jump to Top

For Digital Orders: Ebooks and Audiobooks can be returned for a full refund within 48 hours of purchase. Simply email support@buttonpoetry.com.

For physical orders: within 30 days of receipt of your shipment you may return, for any reason and for a full refund, any item in its original, resalable condition.

You must additionally email support@buttonpoetry.com with your refund request within 30 days of receipt, to inform us that you are returning the item.

Shipping products back to button: If a return is a result of an error made by Button Poetry or damage incurred during shipping, we will provide a shipping label to you at our cost. For all other  returns, customers are responsible for paying all return shipping costs.

For all returns please be aware of our refund policy.

Changes to a pending order Jump to Top

In some cases we cannot change orders for customers. If this is the case for you will cancel your order and you may place a new order with the correct items.

If you need to add, remove, or replace an item, please contact customer support to cancel your order before it is shipped and within 48 hours of placing it and place a new order with the desired items. If your order has already been shipped, you can return unwanted items for a refund per our Returns Policy.

Combining multiple orders Jump to Top

Multiple orders, even if placed on the same day, cannot be combined.

Changes to a pending order’s shipping address Jump to Top

We ship orders to the address provided in the order. Slight changes to an order’s shipping address such as adding an apartment number, providing a missing number, or misspellings may be adjusted by contacting customer support. For the security of our customers, we do not adjust or alter shipping addresses after a transaction has been completed.

If you need to change the shipping address of a placed order, please contact customer support to cancel your order, and then place place a new order with the correct address.

Splitting a shipment Jump to Top

Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.

Cancelling an order Jump to Top

Orders may be cancelled within 48 hours of original order or until the order is shipped, whichever happens first. To cancel your order, contact support@buttonpoetry.com.

If notice of cancellation is given after a shipping email is sent to you notifying that its in the mail, the order cannot be cancelled since its already in the mail. The order is still subject to our Return Policy.

Note on Pre-orders: Orders containing a pre-order item may only be canceled within two weeks of the original order, and cannot be canceled within two weeks of the pre-order item’s release. Pre-orders placed within two weeks of the item’s release cannot be cancelled and are only refundable if returned according to the return policy above.

Refunds Jump to Top

We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.

Ebooks and Audiobooks can be returned for a full refund within 48 hours of purchase. Contact us at support@buttonpoetry.com. We want you to be happy with your experience so please contact us and we’ll make things right. We reserve the right to limit the number of exchanges and refunds allowed in order to prevent abuse of this policy.

Note on missing orders/orders never received: Some orders fail to get delivered, usually because of an erroneous shipping address or a delivery error beyond our control. If you have not received your order and believe it may be missing, please contact us at support@buttonpoetry.com so we can verify your information and possibly re-send or refund your order.

This policy only covers orders we can confirm were not received, it is applicable outside of our standard 30 day return window.

Button University Workshops Jump to Top

Click here to view the Button University Workshop FAQ.

Privacy Policy Jump to Top

By browsing Button Poetry and using our shop you agree to our privacy policy. We use cookies to operate our online shop and only ask for additional information to process orders, honor newsletter requests, and respond to inquiries. We take your privacy very seriously, and we do not share your information. You can read our detailed policy here, and if you have any further questions about how we use information about visits to our website and information shared with us, please email support@buttonpoetry.com.

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