Frequently Asked Questions
Shipping Time Jump to Top
We generally ship out orders within 2-5 business days of receiving them. We ship via USPS, and tracking numbers are provided via email once the order ships. Domestic orders generally take 3-4 days to arrive from the date of shipping. For information on international orders, see below.
International Shipping Jump to Top
Because we ship via USPS, international orders can only be tracked until they leave the US or (in rare cases) reach their port of entry. In some cases, international orders can take weeks or even a month to arrive due to customs or local mail services. If it has been longer than two months from your international order and you have not received the package, something is definitely wrong and you should contact us at firstname.lastname@example.org.
E-Books Jump to Top
Everyone who orders an e-book should be taken to a page to download the files immediately after the order, and should also receive a confirmation email that contains the files. Certain email domains appear to have trouble with the confirmation emails; if you do not receive one and were not able to download the files, please contact email@example.com.
Posters/Merch Jump to Top
Due to size and shape, posters and other merch may ship in a separate package from books. If your order contains both merch and books, it may be shipped in two separate packages that may arrive separately.
Return Policy Jump to Top
Within 30 days of receipt of your shipment, you may return, for any reason and for a full refund, any item in its original, resalable condition. You must additionally email firstname.lastname@example.org with your refund request and to inform us that you are returning the item.
We will notify you via e-mail of your refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. Please note that we can refund shipping costs only if the return is a result of our error.
Note on Pre-orders: Orders containing a pre-order item may only be canceled within two weeks of the original order, and cannot be canceled within two weeks of the pre-order item’s release. Pre-orders placed within two weeks of the item’s release cannot be cancelled and are only refundable if returned according to the return policy above.